Client Terms & Conditions

CLIENT - TERMS & CONDITIONS

By working with Amrusha Jain, you agree to follow the terms below. These are legally binding and non-negotiable. Applicable to all design services: Interior, Architecture, Civil, Landscape, and Structural Design.

Project Terms & Intellectual Property

All concepts, drawings, mood boards, and designs are the intellectual property of Amrusha Jain.
Only PDF format will be shared with clients. No editable or source files (CAD, PSD, SketchUp, etc.) will be provided unless specifically agreed upon in writing.
Clients are strictly prohibited from sharing, publishing, forwarding, altering, or replicating any materials without prior written consent.
Project photos and videos (including site progress or final images) must not be shared publicly without credit and permission.
Sharing images or videos of a client’s home is also prohibited unless written permission is granted, to protect client privacy and safety.
Unauthorized use, misrepresentation, or reproduction of any design material will lead to immediate legal action.

Behavior & Professional Conduct

A safe and respectful working relationship is a priority.
Verbal abuse, passive-aggressive behavior, unreasonable demands, harassment, or disrespect towards me or my team will result in immediate termination of the project without refund.
Polite, professional communication is expected at all times.
Boundaries are in place for mutual respect and better outcomes - design is a collaborative, creative process, not an on-demand service.

Payments & Site Visits

Site visits will be conducted as and when required, based on project progress and the contractor's request for clarification or support.
All charges are fixed and quoted before project initiation. There is no hourly billing.
Payment is to be made in milestones, starting with a non-refundable advance.
No refunds are applicable once work begins.
Late payments beyond the agreed deadline will:
1. Incur penalties or late fees.
2. Result in pausing the project until payment is made.
For out-of-town site visits, clients must cover all travel, stay, and meal expenses in advance.

Preferred Contractors & Vendors

Over the years, I’ve developed relationships with reliable contractors and vendors who align with my design sensibilities, work ethic, speed, quality, and communication style.
While clients may hire their own teams, I highly recommend using my trusted collaborators to ensure a smooth workflow and better execution.
If you choose your own contractor or vendor:
1. I am not liable for any quality issues, delays, or miscommunications that arise.
2. Design execution must strictly follow the drawings provided. Deviation without written approval is not permitted.

Revisions & Design Changes

Design revisions are part of the process, but:
1. Up to 2 rounds of minor revisions are included per phase (layout, 3D, etc.).
2. Major design overhauls, change of concept, or rework after approvals will be charged additionally.
3. Late-stage design changes may affect the overall timeline and cost.

Confidentiality & Client Privacy

All client information, home layout, lifestyle preferences, and visuals are handled with strict confidentiality.
I do not share your home, photos, or design story without explicit written permission.
Likewise, clients must not share my concepts with third parties without prior approval.

Working Hours & Communication

Design and communication hours are: Monday to Saturday, 12:00 PM to 6:00 PM.
No calls, messages, or work discussions will be entertained on Sundays or public holidays.
Kindly respect personal and professional boundaries. Creativity thrives when designers are given adequate time and space.
Response delays during off-hours are normal and part of maintaining a healthy work balance.

Project Delays & External Responsibilities

I am not responsible for delays caused by:
1. Third-party vendors, contractors, or external suppliers.
2. Labour shortages, vendor cancellations, or contractor unreliability.
3. Natural disasters, health emergencies, or personal losses.
4. Theft, damage, or loss occurring on-site.
Clients are advised to manage their on-site teams responsibly and stay involved with the construction progress.

Legal Protection & Dispute Resolution

All disputes will be resolved through arbitration under Indian Arbitration Law via CSAPR (or equivalent body).
No legal action may be taken unless arbitration fails.
Any party initiating unjust legal threats or actions will be responsible for all legal, travel, and hospitality expenses incurred by Amrusha Jain.
If a client initiates a legal case due to the collaborator’s actions, the collaborator is solely responsible — Amrusha Jain holds no liability and must be indemnified in writing.

Legal & Dispute Handling

Any form of harassment, threats, or misconduct will lead to:
1. Immediate contract cancellation, and
2. No refund for payments made.
All disputes must be resolved via Arbitration, under the CSAPRO India platform.
If a client bypasses arbitration and chooses to file a legal case, they will be liable to cover all legal costs for both parties.
Legal jurisdiction will be Madhya Pradesh, unless mutually agreed otherwise in writing.

Responsibility for Supervision

I am not responsible for day-to-day site supervision, coordination with vendors, or labour teams unless explicitly contracted for project management.
Clients must appoint a dedicated site supervisor, contractor, or project manager for regular oversight.
Clients may choose to hire a trusted supervisor from my team (if available) on a monthly salary basis, to be borne fully by the client.
Regular site visits from me are not a substitute for daily monitoring or execution accountability.

Timeline & Delays

Project duration is agreed in advance (e.g., 4 months).
1-month grace period is allowed beyond that.
After 5 months, extra charges apply monthly.
Delays due to client-side issues (like not ordering materials, not paying vendors/labour, or site inaccessibility) are not my responsibility.
If delayed too long, project priority will shift, and restart charges may apply.

Copyright & Use of Designs

The designs created are for the agreed property only and cannot be reused for other properties or resale purposes.
Reproduction of the design in other homes or projects, or forwarding to other vendors for reuse, is strictly prohibited.

AMRUSHA JAIN